We are dedicated to providing you with the best customer service possible. Please do not hesitate to contact us if you are having any problems. We are more than happy to help you resolve any problems including contacting our service carriers on your behalf.

Typically, it takes ONE business day to respond to a customer request. We understand how important it is for you to contact your family and friends, and that is why we greatly appreciate your patience with us.

When you contact us, please have as much as the following information available so that we can process your request as quickly as possible.

1.Order number
2.Pin number
3.E-mail address
4.Login name
5.Name of the phone card

For specific requests, we will need the following:

EXCHANGE A PHONE CARD

To expedite the processing of an exchange request, please e-mail service@1stphonecard.com with the following information: .

1.Old pin number
2.A written promise not to use the old pin number anymore
3.Name of the new phone card you wish to exchange for
4.A written statement to charge the difference, if any, to your credit card
5.Reason why you want to exchange your phone card

LOST MINUTES

For a lost minutes request, please have one of the following available:

1.Pin number
2.Order number

CHANGE E-MAIL ADDRESS

If you would like to use a new e-mail address, please send us an e-mail from your EXISTING e-mail address to service@1stphonecard.com with the following information:

1.Login name
2.Billing address
3.New e-mail address (please double check to make sure there are no errors)

The Customer Satisfaction Team